Thriving in an age of digital transformation with John Fallon

In this episode, former Pearson CEO John Fallon joins Helen to unpack what 'digital-first' really takes: Why customers set the pace, how incumbents reinvent, and the enduring value leaders must protect as models shift. From AI vs. dot-com déjà vu to middle managers as the organisation’s “shock absorbers,” John offers a practical, purpose-led playbook for change.